We always offer FREE Shipping to you on orders over $100.  Standard shipping on orders under $100 is $7.00 ( shipping is not refunded if you return the item, only the cost of the item is refunded). Typically it takes 4-7 days to receive packages.  If your package goes missing due to carrier issues, we will refund you, but only after package has been lost for 30 days. 


Our biggest goal is to make sure our loyal customers are happy. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

  • You have 7 days from the date of the receipt to return your item for a full refund. You must have written approval for your return, email us at cs@shoponthegoboutique.com and provide your order number, and reason for return/exchange.   Returns must be postmarked within 7 days of receiving.
  • Items returned with obvious use, makeup or deodorant stains, perfume smells, cigarette smoke, body odor, or pet hair will be subject to rejection. 
  • Customer is responsible for return shipping costs unless item arrived damaged, in which case we ask that you please contact us within 4 days of receiving your package. All unwanted items must be shipped back to us or returned in store within the 7 day window, no exceptions will be made. If any items are returned to us outside of this window we will ship the items back at customers expense.
  • Local pick up orders must be returned or shipped back within 7 days of when customer receives text or email stating item is ready for pickup.
  • All items purchased at a discount, or in our Final Sale and Last Chance Clearance Sections are Final Sale, and NOT ELIGIBLE FOR RETURN. 
  • All jewelry and hats are final sale and not eligible for return. 
  • All holiday items are final sale and not eligible for return.
  • Due to inventory constantly changing, we are unable to offer exchanges, if you would like a different size in a style you purchased, we recommend repurchasing the new size, and then returning the unwanted size following the instructions here.

Please also review and complete the return form inside your package with your return.

Mail all returns to 
On the Go Boutique
3063 Hamlin Pwky
Springfield, IL 62711

If an item is shipped back to us without written approval, or returned in store after the 7 day policy, or we find signs of wear or damage, the package will be returned to you at your cost, and no refund will be issued. Please note refunds can take up to 7-10 business days to show in your account/CC.
If you have any questions concerning your return or timeframe, please contact us at cs@shoponthegoboutique.com